Last updated: [1/1/26]

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We value transparency and fairness in our business practices. This Refund Policy outlines the terms under which refunds may be issued for our services.

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1. General Policy

Due to the nature of our services—including digital marketing, video production, content creation, and consulting—all sales are considered final unless otherwise stated in writing.

Refunds are not guaranteed and are evaluated on a case-by-case basis in accordance with this policy.

 

2. Non-Refundable Services

The following are non-refundable once delivered or initiated:

• Initial Deposits

• Strategy sessions, consultations, and discovery meetings

• Custom or creative work

• Services already rendered

• Digital deliverables once provided

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3. Retainer Services

For ongoing retainer-based services:

Clients may cancel with written notice.

Any unused portion of a prepaid retainer may be eligible for a pro-rated refund, excluding work already completed.

Refunds do not apply to time, resources, or services already allocated or performed.

 

4. Project-Based Services

For project-based work:

Deposits and payments for work already completed are non-refundable.

If a project is canceled before completion, refunds (if any) will be limited to the portion of work not yet performed.

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5. Payment Disputes and Chargebacks

Clients agree to contact us directly to resolve billing concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in immediate suspension of services and may incur additional administrative fees.

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6. Exceptions

We reserve the right to issue refunds or credits at our discretion in exceptional circumstances.

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7. Policy Updates

This Refund Policy may be updated at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

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8. Contact Information

If you have questions about this Refund Policy, please contact us at: RedDirtPatriots@gmail.com